Warranty & Repairs
For customers in the USA:
Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your EXPED gear, you will need a return authorization number.
To start this process, please complete the Warranty & Repair Service Request form below.
For customers outside the USA:
Please visit our global contact page for instructions on how to file a warranty or repair claim in your region.
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LOT Number Reference Guide
Mats
On mats with a sidewall ("3D" mats like the MegaMat, DeepSleep, etc.), the LOT number will be along a seam on the side of the mat, either above the valves where the top fabric meets the sidewalls, or along the vertical seam on the opposite end of the mat.
On "2D" backpacking mats with flat-valves (Ultras, Duras, Synmats, Downmats, etc.), the LOT number will be near the deflate valve along the outermost seam.
For all the previously mentioned mats, the LOT number will be printed in small white lettering next to the phrase "Made in Taiwan". On our older (pre-2010) twist-valve mats, the LOT number will be printed on a small black tag on the stuff sack.
If you cannot locate the LOT number of your mat, please let us know.
Pillows
There are two styles of pillows, pillows with removable air bladders (i.e., Down, Mega) that do not have LOT # printed; and pillows like our mats (i.e., Air Pillow, Air Pillow UL, Versa, Ultra) that will have it printed on the bottom of the pillow at the center along the seam.
Tents
There are three places to find the LOT # on most EXPED Tents. First is on the exterior of the stuff sack. Close to the EXPED logo will be the name of the tent, and you’ll find a black tag printed with the LOT #.
The fly will have it on the perimeter (i.e., Lyra & Outerspace), or if there is an EXPED logo on the door of the fly, it will be printed on the underside of the black tag with the name of the tent (i.e., Orion & Mira HL).
The inner tent will have a pocket with many tags sewn in, the small black tag with the name of the tent will have a LOT # printed on the underside.
Backpacks
On the shoulder harness there are two small black tags, by the slider on the left side (if you are wearing the pack). One indicates the size/style, the other has the LOT #. This also applies to duffle bags that can be converted to be worn as a backpack.
Stuff sacks / Pumpbags / drybags
At the roll top closure there is a black tag that indicates the size of the item, and under is printed the LOT #. Some packsack items do not have LOT #s associated with them.
Sleeping bags
Generally, there will be a collection of tags on a sleeping bag, and among them is a small black tag along the draft collar, or at the foot end for older bags.
Footwear
On the inside cuff of the item there are two black tags, one with the product name/size and the LOT #.
Tarps
Along the perimeter of the tarp, on the underside, will be a tag with the LOT #.
Hammocks
In most cases you’ll find a black tag on the inside of the pouch the hammock comes in, or it will be attached to the hammock.
EXPED products carry a 5-year warranty for defects in materials and workmanship for products purchased directly through EXPED or an authorized retailer.
At our discretion, EXPED will repair or replace any part that fails due to a manufacturing defect. Failures due to normal wear, negligence, and acts of nature can usually be repaired for a nominal charge.
REI Garage Sale products and used gear are not eligible for warranty replacement.
If you need additional assistance, please reach out to Customer Service using the contact form below or send us an email directly to service@expedusa.com.